Manx Museum and National Trust trading as Manx National Heritage.
Manx National Heritage sell our products to you subject to these terms and conditions listed here. By using our website, you show your agreement to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Manx National Heritage is the Registered Business Name of the Manx Museum and National Trust which operates under its own Act of Tynwald and is a Registered Charity No: 603 in the Isle of Man. VAT registration number 000115367.
All prices quoted include VAT at prevailing times, where applicable.
Customers are responsible for import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be. Please consult your local customs office for more information or the Customs Department at the Isle of Man Government +44(0) 1624 685685.
All prices are quoted in Great Britain Pounds and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise stated.
Post and packing prices will be charged in addition to the price of any goods.
We always try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the product in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to contact you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
Online payment will be provided in a secure environment by World Pay and Pay Pal; these payment providers protect your financial information with industry-leading security and fraud prevention systems. Payments must be made in Great Britain Pounds (£) using a debit or credit card.
Telephone Payments for Holiday Accommodation
We use a secure environment provided by World Pay Virtual Terminal Platform for all our Holiday Accommodation payments.
Holiday Accommodation Cancellation Policy
In the event of you requesting a cancellation, the property will be released for re-let, refunds will only be given if this is achieved. Hirers are strongly advised to take out suitable holiday insurance to cover this risk. Your deposit cannot be refunded. We will only change or cancel your booking if it is necessary to perform essential remedial or refurbishment works or other unforeseen circumstances. We will do our best to offer you an alternative booking or will refund you the total amount you have paid us for the booking.
Refund Policy – Calf of Man
Refunds for the cost of your accommodation are available in the following circumstances: Calf boat trip cancellation due to adverse weather; Accommodation closures due to water shortages; Closure of public access to the Calf of Man e.g.: foot & mouth or other land access restrictions.
Refund Policy – Donations
We are not usually able to give refunds for voluntary donations, however if you have made a donation in error, please contact our Administration Team, we may be able to refund the donation less any charges we have incurred. Our Administration Team can be contacted on 01624 648015 or by emailing: firstname.lastname@example.org
We try to keep the website as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose and alternative/similar item.
Passing of Property
Manx National Heritage shall retain ownership of the goods until full payment has been made by the customer and the funds have been cleared and despatched.
Passing Of Risk
The risk in the goods shall pass to the Customer on despatch, see Delivery page