Terms & Conditions

Manx Museum and National Trust trading as Manx National Heritage.

Manx National Heritage sell our products to you subject to these terms and conditions listed here. By using our website, you show your agreement to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Company information

Manx National Heritage is the Registered Business Name of the Manx Museum and National Trust which operates under its own Act of Tynwald and is a Registered Charity No: 603 in the Isle of Man. VAT registration number 000115367.

VAT

All prices quoted include VAT at prevailing times, where applicable.

Customers are responsible for import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be. Please consult your local customs office for more information or the Customs Department at the Isle of Man Government +44(0) 1624 685685.

Price

All prices are quoted in Great Britain Pounds and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise stated.

Post and packing prices will be charged in addition to the price of any goods.

We always try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the product in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to contact you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

Payment

Online payment will be provided in a secure environment by World Pay and Pay Pal; these payment providers protect your financial information with industry-leading security and fraud prevention systems. Payments must be made in Great Britain Pounds (£) using a debit or credit card.

Telephone Payments for Holiday Accommodation

We use a secure environment provided by World Pay Virtual Terminal Platform for all our Holiday Accommodation payments.

Holiday Accommodation Cancellation Policy

In the event of you requesting a cancellation, the property will be released for re-let, refunds will only be given if this is achieved. Hirers are strongly advised to take out suitable holiday insurance to cover this risk. Your deposit cannot be refunded. We will only change or cancel your booking if it is necessary to perform essential remedial or refurbishment works or other unforeseen circumstances. We will do our best to offer you an alternative booking or will refund you the total amount you have paid us for the booking.

Refund Policy – Calf of Man

Refunds for the cost of your accommodation are available in the following circumstances: Calf boat trip cancellation due to adverse weather; Accommodation closures due to water shortages; Closure of public access to the Calf of Man e.g.: foot & mouth or other land access restrictions.

Refund Policy – Donations

We are not usually able to give refunds for voluntary donations, however if you have made a donation in error, please contact our Administration Team, we may be able to refund the donation less any charges we have incurred. Our Administration Team can be contacted on 01624 648015 or by emailing: donations@mnh.im

Returns Policy – Online Shop

Availability

We try to keep the website as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose and alternative/similar item.

Passing of Property

Manx National Heritage shall retain ownership of the goods until full payment has been made by the customer and the funds have been cleared and despatched.

Passing Of Risk

The risk in the goods shall pass to the Customer on despatch, see Delivery page

International Customer

Customer from outside the Isle of Man, UK and Channel Islands can only pay by International Credit card and must pay in Great Britain Pounds. Payments by credit card are auto-converted to all currencies at current exchange rates at the time.

Law

These terms and conditions are governed and shall be interpreted in accordance with Isle of Man Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

Complaints

If you wish to complain about any matter in respect of the goods please contact shop@mnh.im or by post to Retail Services, Gallery Shop, Manx Museum, Manx National Heritage, Kingswood Grove, Douglas, Isle of Man, IM1 3LY

While Manx National Heritage uses reasonable endeavours to ensure that the information on this website is accurate and up to date. It does not give any warranty as to its accuracy or completeness and Manx National Heritage will not be held responsible for any errors or omissions or for the results arising from the use of such information. We take all reasonable steps to ensure a fast and reliable service. It does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Third Party Links

Manx National Heritage will not be responsible nor liable for your use of any other websites which may be accessed via links within this website. Manx National Heritage does not control these websites and is not responsible for their content.   Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Manx National Heritage.

Terms and Conditions for Gift Vouchers

What Values of Gift Voucher can be purchased?

Gift vouchers can be purchased with a minimum value of £5 with no maximum limit.

Where can I use my Gift Voucher?

Gift vouchers can be redeemed at all our heritage sites. Seasonal sites are Castle Rushen, Cregneash, Rushen Abbey, Nautical Museum, Old House of Keys, Peel Castle, Laxey Wheel and The Grove. The Manx Museum Shop and House of Manannan are open all year round.

Can I get the cash back from my gift voucher?

Gift vouchers cannot be returned or refunded. The balance cannot be converted back into cash.

Is there an expiry date on my Gift Voucher?

Gift vouchers are valid for 12 months

What will happen if I return an item purchased with my gift card voucher?

You can exchange the item for a product of the same value, as long as it is in good condition, or another gift voucher can be issued to that value, but cash refunds cannot be made. This does not affect your statutory right.

What happens if my Gift Voucher is lost or stolen?

Please treat your gift voucher with care. Manx National Heritage will not accept liability for lost or stolen gift vouchers.

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