Cookies & Privacy

How we use your information

For the purpose of the Data Protection Act 2002 (an Act of Tynwald) Manx National Heritage is the data controller for any personal data you provide.

Manx National Heritage tries to meet the highest standards when collecting and using personal information. We do respect, and aim to protect your privacy.

What is your information?

Information you give to us

This is information about you that you give us by filling in forms on our sites www.manxnationalheritage.im or www.manxnationalheritage.im/shop or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you

With regard to each of your visits to our site we will automatically collect the following information:

  • technical information, including [the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • information about your visit, including [the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

What we do with information

We will use your information to administer the product or services you have requested from us and to understand your interactions with us.

Staying in touch

We will ask you if you wish to stay in touch with Manx National Heritage to receive marketing communications. Only if you have asked to stay in touch, will we send marketing communications to you. These communications will only come from Manx National Heritage.

If you ask to stay in touch with us then we collect information on our marketing email campaigns including open rates, clicks, bounces, opt-outs.

We hold this information about you in a hosted Data Centre in the UK which has extensive physical and electronic security measures in place.

Our email marketing service is provided by MailChimp. Their secure servers are located in the United States, so your information may be transferred to, stored, or processed in the United States.

Every time we send a marketing communication to you we will give you the opportunity to no longer receive these messages. You can also do this by contacting us at

Data controller, Manx National Heritage, Manx Museum, Kingswood Grove, Douglas Isle of Man IM1 3LY

Telephone: +44 (0) 1624 648000

Email: enquiries@mnh.gov.im.

If you make a complaint to us

If you make a complaint to us, we may disclose your identity and details of your complaint to the relevant party in order to investigate the issue. If the complaint involves our partners, such as our catering outlet operators, then we would usually disclose details to them and they may respond to you on our behalf.

If you do not want us to disclose these details, we will always try to respect that. However it may not always be possible to handle a complaint anonymously, in order to resolve the issue, but we will always discuss this with you beforehand.

Card payments

Manx National Heritage processes online payment details in accordance with the Payment Card Industry Data Security Standard (the PCI-DSS compliance programme). We use PayPal and Worldpay to take payments.

Security

We recognise the concerns that many people have about giving personal information online. These are the measures that we take to secure your information whilst using our www.manxnationalheritage.im and www.manxnationalheritage.im/shop web pages and web based services.

We use strong encryption both when your information is moving to or from our web services and also whilst your information is held by us. All our manxnationalheritage.im web pages including the shop are in secure encrypted https format.

The secure page format provides you with confidence that your communications are safe and carried out directly with an authentic Manx National Heritage website and web server.

On any of our data entry pages you can check the security and authenticity by right clicking on the padlock icon in the address bar.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies to ensure you get the best experience on our website

The About Cookies website has more information about cookies and instructions for managing and deleting cookies in different browsers.

Visitors to our website

When someone visits www.manxnationalheritage.im or www.manxnationalheritage.im/shop we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not pass on identifiable information to Google. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies on www.manxnationalheritage.im or www.manxnationalheritage.im/shop

The table below explains the cookies we use and why.

None of these cookies collect any personally identifiable information

 Cookie NamePurpose  Expires
Google Analytics Cookies_gaUsed to distinguish users. You can opt out of Google Analytics cookie.  2 years
Google Analytics Cookies_gatUsed to throttle request rate. 10 minutes
Google Analytics Cookies_ _utmaDetermines the number of unique visitors to the site2 years
Google Analytics Cookies_ _utmbThis works with _utmc to calculate the average length of time you spend on our site. 30 minutes
Google Analytics Cookies_ _utmcThis works with _utmb to calculate when you close your browser.when you  close your  browser
Google Analytics Cookies_ _utmvzThis provides information about how you reached the site (e.g. from another website or a search engine). 6 months
Google Analytics Cookies_ _utmvUsed to segment visitors to the site by specific activity. It contains no specific customer data other than the IP address of your device.2 years
WordPress Cookieswordpress_{random character string}Used to store account information about customers and our back office staff for their time using the site, such as account management and shop checkout.2 weeks
WordPress Cookieswordpress_logged_in {random character string}Used to store account information about customers and our back office staff for their time using the site, such as account management and shop checkout.2 weeks
WordPress Cookieswordpress_testThis is a test cookie used by WordPress to identify if cookies are enabled in the current user’s session.2 weeks
WordPress Cookieswp-settings-{userid}-{variable string}Used by us to set what areas of the back office can be viewed or edited by our back office staff.

 

2 weeks
WooCommerce Cookieswoocommerce_cart_hashThis cookie stores the content of the users ‘basket’. No personal information is stored within the cookie.At the end of the  user’s session
WooCommerce Cookieswoocommerce_items_in_cartStores the number of items in the user’s basket. No personal information is stored within the cookie.At the end of the user’s session
WooCommerce Cookieswp_woocommerce_session_Contains a unique code for each customer so that it knows where to find the basket data in the database for each customer. No personal information is stored within the cookie.At the end of the user’s session

 

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. You are leaving our site when you connect with us on social media. We encourage you to read the privacy statements on the other websites you visit.

Queries

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Manx National Heritage’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed.

If you would like more information regarding our privacy policy please contact us at

Data Controller, Manx National Heritage, Manx Museum, Kingswood Grove, Douglas Isle of Man IM1 3LY

Telephone: +44 (0) 1624 648000

Email: enquiries@mnh.gov.im

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on our website. This privacy notice was last updated April 2017.

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